Frédérique Rézette is currently a Customer Journey Expert (CJE) in the Data Gathering KYC Services Tribe at ING Belgium, where they focus on enhancing client experiences in banking. Previously, Frédérique held various roles at ING Belgium, including Branch Manager, Product Owner for KYC Services, and Project Manager, where they managed teams, drove sales strategies, and led workshops to foster a performance management mind-set. They earned a lean sigma degree from Haute Ecole Lucia de Brouckère between 1990 and 1993.
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