Helma de Jong is an enthusiastic and experienced Agile Product Owner and Product Lead at ING Wholesale Banking, focusing on employee channels and customer interaction. From 2019 to 2024, Helma served as a Senior Customer Journey Expert and Lead Product Owner, responsible for the development and management of commercial products with a strong emphasis on optimizing customer experience. Prior to this, Helma held various roles at ING Nederland from 2007 to 2012, including Senior Product Manager and Team Manager, where responsibilities encompassed product management and marketing strategy. Helma obtained a degree in European Studies from the Universiteit van Amsterdam between 1988 and 1994.
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