Ilias Emrani is a Customer Journey Expert at ING, specializing in bridging customer needs with actionable activities. With a background in retail advisory and management, Ilias has demonstrated a strong ability to simplify complex issues while maintaining a focus on detail and client satisfaction. They hold a Bachelor's degree in Communication, Management & Advice from Inholland University and are currently pursuing a degree in Commercial Advice & Management at Hogeschool voor Economische Studies Amsterdam. Ilias has successfully managed teams and initiatives, ensuring that objectives are met and aligning team performance with overarching goals.
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