Ingvild Dürr

Ingvild Dürr has extensive experience in the banking sector, particularly at ING, where responsibilities have included product development, marketing, process improvement, and channel optimization. Currently serving as a Customer Journey Expert for Omnichannel Mobile, this role involves day-to-day management of product development and belongs to the Chapter delivery excellence team. Previous positions include Product Owner of the Mobile Banking Innovation team and Senior Information Manager responsible for mobile banking change projects within an Agile Scrum environment. Ingvild's early career at ING included significant roles in functional management and project coordination, contributing to various call center and banking application projects. Ingvild holds a diploma in Information Analyst/System Designer from ING's internal training program and a degree in Communication and Journalism from Hogeschool van Utrecht.