Jennifer Vaandering

Jennifer Vaandering is an experienced professional in the banking and customer experience sectors, currently serving as an Innovation & Customer Centricity Consultant at ING since September 2021. Prior to this role, Jennifer worked as an Agile Coach and Specialist Customer Journey Expert for ING Belgium, focusing on enhancing client satisfaction and developing superior customer experiences, particularly targeting youth and expatriates. Jennifer's earlier experience at ING included positions as Category Manager for Retail Clients, Category Officer, and Branch Manager. With a strong educational background in Marketing and Communication from EPHEC and an Associate of Arts from Capilano University, Jennifer has consistently aimed to deliver financial solutions that anticipate customer needs through an integrated omni-channel approach.