Koen Mertens is an accomplished IT professional with extensive experience at ING since January 2007, currently serving as a Stream Lead responsible for building a new IT platform for Payments & Cards. Previous roles include IT Area Lead for Investments & Insurance, where oversight was provided for a team of over 100 managing operations and changes for Belgian back-end applications and front-end sales flows. Mertens has also held positions such as Feature Engineer for Investments, Chapter Lead for Development Engineering, and Lead IT Integrator for International and Domestic Payments, demonstrating strong leadership in migrating legacy systems to strategic platforms and managing complex projects. Prior to ING, Mertens was a researcher at K.U. Leuven focused on Artificial Intelligence and Software Engineering. Educational qualifications include a PhD in Computer Science and a Master’s degree in Economics from K.U. Leuven.
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