Linda Shao

Linda Shao is a Customer Journey Expert at ING, having begun in April 2023 after completing multiple rotations in Global Process Management and financial market customer journeys. Prior experience includes serving as a Junior Digital Collaboration Project Manager at Henkel, where Linda Shao implemented chatbot upgrades and digitalized meeting minute storage, enhancing operational efficiency. A background in purchasing and project management was developed as a Purchasing Intern at Henkel, as well as a Research Intern at Optiply, focusing on supply chain strategy. Previous roles include social media marketing at ASUS and student marketing at Red Bull, where impactful campaigns significantly increased product awareness and engagement. Linda Shao holds a Master of Science in Supply Chain Management from Tilburg University and dual degrees in Supply Chain Management and Public Finance from National Chengchi University.