Lucas Nappi

Lucas Nappi is an accomplished Product Owner and Customer Journey Expert at ING since April 2021, specializing in designing seamless customer journeys and defining business requirements in collaboration with stakeholders. Prior to this role, Lucas spent over seven years at Booking.com, where successes included serving as a Senior Global Process Improvement Specialist and driving international process changes in finance and cross-functional areas. Earlier positions at Booking.com included roles as a Global Process Improvement Specialist, Credit Control Operations Coordinator, and Team Leader for Credit Control Brazil. Lucas began a career in finance as an Analyst at Grand Hyatt São Paulo. Educational qualifications include an Agile Project Management degree from the University of Maryland, a Micromaster in Digital Product Management from Boston University's Questrom School of Business, an MBA in Project Management from USCS, and a Bachelor's degree in Hospitality Administration/Management from Centro Universitário Senac.