Margot Nuijten is a Customer Experience Expert and Innovation Consultant at ING, with a focus on leading customer experience and innovation initiatives since September 2016. Previously, Margot held various roles at PostNL from June 2011 to September 2016, including Project Manager for Customer Experience and Project Leader for Customer Implementation, where responsibilities encompassed enhancing customer engagement and managing tailored projects. Margot's experience also includes working as a Communication Employee at KLM and serving as Vice-Chairperson and Trainer at Integrand. Educational qualifications include a Master's degree in Culture, Organization & Management from Vrije Universiteit Amsterdam and a Bachelor's degree in International Communication from Hanze, along with additional training and development at Beeckestijn Business School and an exchange semester at Northern Arizona University.
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