Mark Bleeker is a customer journey expert with over 20 years of experience in the payments industry, specializing in card and bank payment solutions. Currently serving as a Customer Journey Expert and Product Owner at ING, Mark leads projects focused on instant payments and recalls. They have previously held roles such as Prince2 Project Manager at ING Commercial Banking and Business Leader at MasterCard, where they managed various high-profile payment projects. Mark holds a Bachelor’s degree in Information and Communication Technology from Haagse Hogeschool/TH Rijswijk.
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