Mark Mercado currently serves as a Service Manager at ING since March 2022, with previous experience as an Associate Manager at Accenture from June 2015 to March 2022. In these roles, Mark has led teams in service delivery, implemented ITIL-based best practices, and managed transitions for new clients across various industries including Telecom and Life Sciences. Prior experience includes serving as a Consultant at Eastcom Systems Pte Ltd. and as an IT Operations Team Lead at Accenture, where Mark focused on infrastructure operations and incident management. Mark began a career in technical support at Sykes Enterprises, providing helpdesk services. Mark holds a Bachelor of Science degree in Computer Science from the Lyceum of the Philippines - Laguna.
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