Mihai Uceanu

Mihai Uceanu currently serves as the Head of Lending Administration at ING since November 2022. Previously, Mihai held various leadership roles at NN from March 2008 to October 2009, including Team Leader for Voluntary Pensions Operations and Team Leader for Mandatory Pensions Customer Service, where Mihai was instrumental in establishing departments, process design, and performance monitoring. Additional positions at NN included Project Executive, Pension Customer Service Manager, Head of Operations Digital Transformation, and Underwriting Manager, with responsibilities spanning digital transformation, customer service management, and underwriting strategy development. Prior experience includes roles as Investigations and Complaints Manager at ING Asigurari de Viata, PC Operator at Info Data Company, and FAN Courier, alongside an Operations Manager role at Amazon from December 2021 to November 2022. Mihai holds a Licenta in Management turistic si comercial from Universitatea Creștină „Dimitrie Cantemir” din București, obtained from 2000 to 2004.