Patrick Chai is a seasoned professional in the banking and finance sector, currently serving as a Senior Manager in the Chief Transformation Office at ING Wholesale Bank since September 2022. Responsibilities include defining customer journeys across various banking sectors, creating a digital transformation strategy, and driving the delivery of transformation programs. Prior experience spans roles at Westpac, including a Relationship Banker and Project Manager, where Patrick contributed to service transformation and specialized in complex transaction services. Noteworthy achievements include significant automation projects leading to substantial time savings and operational efficiencies. Educational credentials include a Bachelor of Commerce in Finance and Banking from the University of Technology, Sydney, and a Master’s degree in Accounting from Curtin University of Technology.
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