Rafaela Martins

Rafaela Martins is an experienced IT professional currently serving as an IT Analyst at ING since February 2022, previously holding the position of Help Desk Engineer. Responsibilities include providing IT support through Microsoft Teams, managing support ticket logs and documentation in ServiceNow, and updating the knowledge base. Prior experience includes roles as an IT Analyst and Creative Director at Holy Ground Store, where product development of handmade hair products was a focus. Additional experience encompasses social media management at Ju Brazilian Wax, customer service at Urbanity, and operations management as a co-owner of a coffee shop. Rafaela holds a BSc in Information Technology from CCT College Dublin and has completed further education at Academic Bridge Dublin.