Remy Simonis

Remy Simonis is a seasoned professional with extensive experience in optimizing and transforming contact center operations, currently serving as the Global Lead Contact Centers and Global Program Manager at ING since 2013. Major contributions include designing and implementing an Agile Reference model across multiple channels, optimizing and standardizing contact centers in 14 countries, and achieving more than 20 million euros in cost efficiency improvements through a yearly program. Previous roles include consulting at CMAG and BearingPoint, and project management at ING Direct, where responsibilities encompassed budget management, sales forecasting, and customer experience design. Simonis holds a Master of Science in Operations Management from the University of Amsterdam.