Rick Hoekman is a Global Transformation Expert Lead at ING’s Wholesale Banking Transformation Office, where they guide the Process Expertise Services team in shaping global transformation strategies and enhancing customer experiences. They have over 15 years of experience at ING, with previous roles in Operations, Lending, Innovation, and Change Management. Rick holds an MBA in Strategy, Organisation, and Innovation from Vrije Universiteit Amsterdam and a BSc in Management, Economics, and Law from Hogeschool INHOLLAND Alkmaar. Known for their decisiveness and commitment to simplicity, Rick focuses on delivering impactful digital transformations leveraging Agile and service design methodologies.
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