Robert Rugebregt is currently a Customer Journey Expert, Product Owner, and Product Manager at ING Nederland, specializing in Daily Banking and Mobile-led product spaces. Previously, Robert worked at Nationale-Nederlanden Bank and WestlandUtrecht Bank, where they held senior management roles focusing on customer contact strategy and continuous improvement initiatives. Robert's educational background includes a Master of Marketing from TIAS School for Business and Society, as well as training in Service Design Thinking and Scrum methodologies. Their extensive experience in customer service environments reflects a commitment to enhancing customer experiences through strategic analysis and stakeholder engagement.
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