Robert Schakel is an experienced Change Expert at ING, currently leading initiatives within the Payment and Settlement Services (PSS) sector since March 2024. Previously served as a Feature Engineer and Delivery Manager at ING Nederland, focusing on the implementation of MX ISO20022 changes to enhance international payment processing from April 2022 to February 2024. Robert's background includes significant roles at ING in payments and order management, project management, and IT integration, with a foundational education in Business Informatics from Utrecht University. Robert has also co-founded an information engineering company and conducted research at Georgia State University, demonstrating a strong commitment to optimizing business processes and enhancing client reporting.
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