Truike Veerman has extensive experience in the banking and hospitality sectors, primarily with ING since 2004, where roles have included Sr Customer Journey Expert for Mobile Payments & Digital Solutions, Customer Journey Expert Cash/Product Owner, and various management positions focusing on process optimization and customer service excellence. Key achievements include reducing errors in cash services and enhancing the usability of processes for both clients and colleagues. Prior experience in hospitality includes event coordination and sales at Radisson Blu Hotel Amsterdam and Park Plaza Victoria Hotel Amsterdam, demonstrating strong organizational and communication skills. Truike Veerman holds a bachelor's degree in International Hospitality Management from Christelijke Hogeschool Nederland and has completed additional training through NCOI Opleidingen.
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