Vimlendu .

Vimlendu is a seasoned telecommunications engineer with over two decades of experience in enterprise voice and contact center architecture, currently serving as the Lead Voice Engineer at ING since 2014. They possess comprehensive expertise in Avaya and Cisco unified communication solutions, leading complex upgrades and migrations while ensuring system performance and compliance. Vimlendu has been recognized with multiple accolades, including High Achiever of the Year at ING for resolving 98% of Voice incident tickets and various appreciations from notable financial institutions for their significant contributions to voice system implementations and integrations. They hold a Higher National Diploma in Electrical/Electronics Maintenance and Repair Technology from PUSA Training Institute and a B.Com from Delhi University.