• ING

Zeynep Karaagaclioglu

Customer Journey Expert - Retail Banking Analytics

Zeynep Karaagaclioglu is an experienced professional with a strong background in corporate finance, digital channels, and customer journey expertise, primarily within the banking industry. Starting as a Corporate Finance Intern at IS Investment in 2014, Zeynep advanced through roles at EY and ING, including positions in retail banking and digital strategy. Notable contributions include serving as Product Owner and Customer Journey Expert for the EPOS project at ING Nederland, and delivering the FinCoach product at ING España & Portugal. Currently engaged as a Customer Journey Expert focusing on retail banking analytics and GenAI personalization at ING, Zeynep's academic background includes a Bachelor of Arts in Business Administration from Bilkent University.

Location

Amsterdam, Netherlands

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