Serena Matthews is an accomplished professional currently serving as a Relationship Manager and Specialist Employment Coach at Ingeus since November 2021, focusing on empowering individuals to overcome barriers and secure sustainable employment. Previously, Serena held the role of Team Leader for Restart, managing a team of 13 Employment Advisors, while also ensuring compliance and customer service standards. Prior experience includes serving as an Employment Advisor at the Department of Work and Pensions, where work coaching involved processing Universal Credit claims and referrals, and as a Corporate Receptionist at the Financial Conduct Authority, overseeing diary management and hospitality services. Serena holds a Bachelor of Arts degree in Physical Education from the University of Brighton.
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