Simon Ballou

Simon Ballou is a customer operations, experience, and strategy leader with extensive experience managing large cross-departmental teams exceeding 100 individuals. Simon's previous roles include Customer Experience Manager at Mettrr and UK Head of Member Services at Zipcar, where they successfully drove strategy and operational excellence. Currently, Simon serves as the Employability Business Lead at Ingeus, contributing to the Restart Initiative by enabling individuals to find sustainable work. Simon advocates for respect, recognition, wellbeing, and empathy, and is committed to helping others unlock their potential while maintaining a healthy work/life balance. Simon is pursuing a degree in Economic & Social History at the University of Leicester.