Sam R. is an experienced SaaS operations and implementation leader with over 20 years in technology delivery and customer success across start-ups, scale-ups, and enterprise environments. Currently, Sam leads the implementation team at Ingrid, focusing on customer onboarding and aligning processes with commercial objectives. Previously, Sam served in various roles at Gatekeeper, including Global Head of Customer Success, where they built globally distributed teams and implemented ISO certifications. Sam's expertise spans customer success, onboarding, and process design, and they have a strong background in IT service management and project delivery. Sam is actively pursuing a BEng in Civil Engineering at the University of Nottingham.
This person is not in the org chart
This person is not in any teams
This person is not in any offices