Working with suppliers and clients to create and maintain long-term strategic value from their relationships.
For service providers
•	Start strong – creating strategic account management plans that make sure new client relationships   achieve their full potential
•	Build up – develop and sustain a trusted relationship - extending value across the relationship –building a systematic and workable framework for success.
•	Recover quick – client recovery programmes that get your relationship back on track
•	Demonstrating success – making sure your clients understand and reward the value you deliver and focus on having a significant impact on the client’s success.
•	Injecting confidence – improve the relationship building and sales skills of relationship managers – providing training and on-going coaching (face to face or phone).
•	Maintain a sales focus – make sure your sales and service proposition is clear and adopted throughout your business – pitch assessment, proposition development, organisation adoption of key service / sales messages.  

For clients
•	Contract for success – making sure your business and service objectives are enshrined in your contract
•	Manage for performance – supplier management approaches that focus on results
•	Change direction – renegotiating the relationship without falling out of friends
•	Share success – how to evaluate, motivate and reward service provider performance

While other consultants focus on technology and process, I focus on a very critical part to outsourcing – the relationship.  Frontline experience is supplemented by emotional intelligence, commercial focus, significant sales training and strategic tenacity.  The consultant to choose if you believe in win-win relationships and want to be in one.

Injection Consulting Limited

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