Asia Johnson

Asia Johnson is an experienced operations manager currently working at Inktel Contact Center Solutions since October 2021. Prior to this role, Asia served as a system analyst at Pier 1 Imports from September 2014 to September 2021, where valuable insights were provided to the Customer Relations management team to enhance system efficiency and reporting capabilities. Additionally, Asia held the position of call center supervisor at The Pisa Group from September 2013 to September 2014, focusing on meeting service levels and training team members. Earlier experience includes a senior manager position in global service delivery at Western Union from 2001 to 2012, where Asia ensured service standards and supported business unit objectives for the customer and agent base.