Debra Washington

Debra Washington is an experienced Operations Manager with a demonstrated history in the call center industry. Currently employed at Inktel Contact Center Solutions since March 2017, Debra oversees operational strategies, performance reviews, capacity planning, and cost/benefit analyses. Prior experience includes serving as Operations Manager at Optum CSS from February 2014 to November 2016, where responsibilities encompassed establishing performance standards and customer-service benchmarks. Additionally, Debra held the same position at Connextions from May 2006 to January 2014, focusing on developing sales strategies, identifying sales opportunities, and enhancing operational efficiency in collaboration with various internal and external departments.