Fatima J. serves as the Director of Operations at Inktel Contact Center Solutions since February 2025. Previously, Fatima held the position of VP of Global Operations, Customer Support at Q Link Wireless from July 2015 to October 2024, where Fatima led a digital transformation of global customer service operations, achieving a 20% increase in customer satisfaction and a 15% reduction in operational costs through the implementation of AI-driven chatbots and self-service solutions. Additional roles include Director of Customer Service at PRESENT e-Learning Systems, Director of Administration at HSBC, and Premier Client Manager at JPMorgan Chase & Co. Fatima began a career in finance with positions as a Financial Advisor and Licensed Personal Banker.
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