Sergio Avila

Sergio Avila is an experienced operations supervisor currently employed at Inktel Contact Center Solutions since October 2020. Prior to this role, Sergio held the position of account manager at Tee Shirt Central from September 2019 to October 2021, and served as customer care manager at Raymour & Flanigan Furniture and Mattresses from June 2017 to September 2019. Earlier in their career, Sergio worked as operations manager at Xerox from December 2011 to October 2016. With a Bachelor's degree in Marketing from Universidad del Caribe in the Dominican Republic, Sergio specializes in training and managing team members while developing and implementing customer and technical support processes and metrics.