Gleb Gorbachov is a seasoned professional in technical support and management with extensive experience in overseeing and enhancing support organizations. Currently serving as Technical Support Lead at Innotech, Gleb's previous role as Director of Support at Virtuozzo involved managing multiple teams, ensuring adherence to KPIs and SLAs, and developing training programs. With a foundation in tiered support from Veeam Software and an earlier start at BCC Group, Gleb has honed skills in complex problem-solving, customer communication, and process improvement. An academic background in Information Technology from Saint-Petersburg State Forest Technical University complements Gleb's rich professional journey.
This person is not in any teams
This person is not in any offices