IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

Innovate UtilityCX

Julio Morales

This department oversees strategic decision-making and governance for the organization.

Executive Leadership

This department focuses on ensuring customer satisfaction and success through guidance and support during their journey with the company.

Customer Success

This department oversees the coordination and administration of registrar functions and program management.

Innovate UtilityCX

Org chart

Teams

Executive Leadership

Customer Success

Registration Management

Offices

Innovate UtilityCX

Org chart

Teams

Executive Leadership

Customer Success

Registration Management

Offices

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