Jamie Ormand

Jamie Ormand has a diverse work experience spanning over several years. Jamie's most recent role is as a Project Manager at Innovative Computing Systems, Inc., where they collaborate with teams to plan, implement, and manage projects. The responsibilities include project planning, budget oversight, client and engineer coordination, and conducting project retrospective reviews.

Prior to this, Jamie worked at UniVista LLC, where they held multiple roles. As an IT Project Manager, Jamie managed simultaneous client implementation projects, from strategy meetings to project completion. They also served as a Special Project Manager, implementing internal projects for business development.

Before joining UniVista LLC, Jamie returned to the company after a break and worked as an Account Manager. In this role, Jamie effectively managed SMB customers, including budget planning, cost estimates, and promoting customer success with the Help Desk.

In previous years, Jamie had varied roles at UniVista LLC, including Helpdesk Manager, Helpdesk Level II/Field Tech, and Account Manager. These positions involved managing help desk operations, providing technical support for customers, and liaising between the help desk and account management staff.

Jamie's early career included roles at Apptix as a NOC Systems Operations Analyst and Account Services Specialist II, involving server management and customer support. They also worked at Unisys as Services Support Representative I - Team Lead, providing leadership support and training to agents.

Additionally, Jamie gained experience at VoiceText Communications, starting as a receptionist and progressing to Audio Conference Manager. They managed employee hiring, training, conference center scheduling, and operator-assisted duties.

Outside of work, Jamie had a brief break to focus on being a busy work-at-home mom and wife, during which they handled tasks such as teaching, cooking, and budgeting.

Overall, Jamie Ormand has a wide range of experience in project management, IT, customer service, and leadership roles.

Jamie Ormand obtained a Certificate in Project Management (PMP) from the Project Management Global Institute in 2022-2023. Prior to that, they attended Austin Community College from 2002 to 2008, earning an Associate of Applied Science (AAS) degree in LAN Network System Administration.