Vanessa L.

Vanessa L. has a diverse professional background with experience in customer experience analysis and educational roles. Notable positions include serving as a Professor de ciências at Secretaria de Estado do Planejamento, Gestão e Patrimônio de Alagoas, and multiple roles at Nubank, where responsibilities ranged from analyzing customer data to monitoring quality and improving operational processes. Additionally, Vanessa held roles at AlmavivA do Brasil focused on quality monitoring and training, as well as at Prefeitura de Maceió providing social assistance support. More recently, Vanessa has worked as an Analista de Sucesso do Cliente at isaac and held dual positions at Insider Store, emphasizing problem resolution and performance reporting in customer experience settings. Vanessa holds a degree in Human Resources Management and Services from Estácio.