Carter is a seasoned ServiceNow Solution Architect with over 15 years of experience in enterprise IT service management and digital transformation across public and private sectors. Currently serving at Insight, Carter leads initiatives in Hardware and Software Asset Management, managing agile development teams and integrating ServiceNow with other systems. Previously, Carter held positions such as Senior Solutions Architect at Regashi International and Tech Lead for the State of Michigan, specializing in ITSM platforms like ServiceNow and BMC Helix/Remedy. Carter holds a Bachelor of Science in Psychology from the University of Maryland and has acquired various certifications including Certified ServiceNow Administrator.
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