Daniel Misch is currently a Senior Scrum Master at Insight, where they lead agile processes and are recognized for their strong communication skills and ability to manage product backlogs. Previously, they contributed to Tech Data as a Senior Product Manager, overseeing an Azure PaaS platform application and enhancing customer support processes, significantly reducing response times. Their earlier experience includes roles as an eBusiness Associate and Service Desk Associate at Tech Data, where they facilitated partner integrations and communicated effectively with development teams to resolve technical challenges. Prior to that, they worked at Best Buy as an Advanced Repair Agent, providing expert customer care and troubleshooting client issues.
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