Danielle Smith

Danielle Smith possesses extensive experience in IT service management and operations, having held leadership roles at multiple organizations. At Auden, Danielle served as the Head of IT Operations, overseeing a high-performing team and implementing IT strategies, and as Head of Service Management, delivering significant savings and enhancing service frameworks. Prior roles include IT Service Desk & Problem Manager at Think Money Group, Head of IT Operations at Malvern Group, and Major Incident Manager at CSC, showcasing a solid background in incident management, service delivery, and operational resilience. Current responsibilities at Insight include leading service operations for managed service clients while further maturing ITIL practices. Danielle holds numerous ITIL and Agile certifications, along with a Certificate in First Aid and formal education in various subjects, including psychology and business leadership.