Michael Muffitt has extensive experience in technical services, currently serving as a Supervisor and Technical Services Team Lead at Insight since January 2014. With a demonstrated ability to enhance operational efficiency through the application of Agile and SCRUM frameworks, Michael communicates effectively with clients to troubleshoot issues and set realistic goals. Previous roles at Insight, including Senior Technician and Temporary Supervisor, involved improving processes, creating and updating Standard Operating Procedures (SOPs), and managing work schedules to align with service level agreements. Earlier experience as a Technician at Rentex Audio Visual & Computer Rentals included formatting devices, troubleshooting hardware, and ensuring client privacy. Michael holds a diploma in Computer and Information Sciences and Support Services from Oak Lawn Community High School.
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