Richard A. is a Director of Platform Administration with over 15 years of experience in customer support operations across various industries, including Financial Institutions, Solar Manufacturing, E-Commerce, and Consumer Electronics. Currently serving as an IT Product Owner at Insight Global, Richard has previously held significant roles such as Director of Platform Administration at Beyond Finance, Inc. and Operations Manager at Sony Computer Entertainment America LLC. Their expertise lies in customer support operations and contact center technology, with a proven track record of managing large teams, implementing operational improvements, and driving technology enhancements to elevate customer experience.
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