Ross McIntosh

Service Designer

Ross McIntosh is a Service Designer at Insights since August 2021, focusing on enhancing customer experiences through understanding user needs and strategic alignment. Previous experience includes serving as a Technology Enabled Care Panellist and volunteer for Young Scot, where contributions shaped digital health initiatives. At NHS 24, Ross participated in the Youth Forum and served as a User Research Volunteer, aiding in service design and transformation efforts. Additional roles include Workshop Facilitator for the Digital Health & Care Innovation Centre and project assistance for Edrington's Macallan expansion. Ross holds a Master of Research from The Glasgow School of Art, along with degrees in Design Innovation and Product Design from the same institution.

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