Andrea Lowery

Andrea Lowery is a results-focused leader and data-driven decision-maker with extensive experience in customer success and services. They served as Director of Customer Service Executive at Avaya, where they managed a global team and consistently achieved high vendor dashboard scores. Following their tenure at Avaya, Andrea led global cloud operations at Infor, directing the development of monitoring and incident response strategies for a large customer base. Currently, they hold the position of Director of Customer Success at insightsoftware, leading a team to enhance customer experiences and retention. Andrea is also the President of RPR Operations, LLC, where they provide consulting services in IT service management and project management.