Caroline Sweeney (Margraf) is currently a Senior Manager of Customer Success at insightsoftware, where they lead a team overseeing a diverse portfolio of global accounts. With an MBA and extensive experience in customer success, Caroline has a proven track record of improving retention, driving growth, and developing effective strategies for customer engagement. Previously, they held various roles at Zillow, including Team Lead for dotloop Customer Success, where they achieved significant account retention and built new teams to enhance customer experiences. Caroline is passionate about team development and clear communication, consistently striving to deliver value for both customers and the business.
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