Prashanth KP is a Certified Customer Success Leader with over 18 years of experience in managing global enterprise accounts. Currently, Prashanth serves as a Senior Manager of Customer Success at insightsoftware, where they lead initiatives to enhance customer experience and drive digital transformation. Previously, Prashanth held various roles at Freshworks, including Manager of Customer Success for the Mid Market and Head of Customer Success for SMB, where they significantly improved customer satisfaction and operational efficiency. Prashanth also gained experience at HP and [24]7.ai India, furthering their expertise in customer relationship management and technical support. They earned a degree from Rabindranath Tagore University in 2020.
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