Sneh Pratik currently serves as a Customer Success Analyst at insightsoftware since January 2025, where responsibilities include collaborating with cross-functional teams to enhance product value and customer satisfaction through data-driven solutions. Prior experience includes a role as Customer Success Manager (MENA) at Keka HR from December 2022 to September 2025, during which Sneh achieved a 95% client satisfaction rate and managed over 90% retention among Middle Eastern clients. Previously, Sneh worked as a Customer Success & Technical Support Engineer at Webosphere (October 2021 - November 2022) and as a Customer Success & Support Engineer at SmartMark® (January 2021 - September 2021), focusing on client relationships, onboarding, and technical support. Educational background includes a Bachelor of Technology in Electrical Engineering from Bengal College of Engineering, Durgapur.
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