Insite Energy is a heat network metering, billing, and payment service. They are national metering and billing agent, working with energy suppliers and building owners who have heat networks established. They precisely assess how much heating and hot water customers use in their homes. They then provide a variety of payment options for theirheating and hot water usage. The building owner or heat provider is also their home's heat supplier.

Energy

Payments

Insite Energy

Insite Energy's headquarters in Peterborough, United Kingdom

Anthony Coates-Smith

Jarrad Bedford

Declan Liddle

Emily Lister

Stephen Morris

Lois Campbell

Ciara Rose

Mike Button

Mark Duggan

Faizah Patel

Eelinn Vanquaethem

Ellie Blacklock

Louis Uys

Adam N.

This department manages relationships and communication with clients to ensure their needs are met and satisfaction is maintained.

Client Relations

The Customer Experience Team at Insite Energy is dedicated to enhancing the overall satisfaction of customers using heat network services. Comprising roles focused on onboarding, service delivery, and account management, the team ensures seamless transitions for new customers, addresses inquiries, and provides ongoing support. Their goal is to foster positive relationships with customers and building owners, ensuring transparency and efficiency in metering, billing, and payment processes.

Customer Experience Team

This department manages and facilitates the onboarding process for new employees, ensuring a smooth transition into the organization.

Onboarding Services

This department oversees project planning, execution, and coordination to ensure successful project delivery.

Project Management

The Data Management Team at Insite Energy is responsible for ensuring the accuracy, integrity, and accessibility of metering and billing data. They analyze usage patterns, develop and maintain SQL databases, and coordinate data transitions to optimize payment systems for heating and hot water services. This team plays a crucial role in supporting operational efficiency and enhancing customer satisfaction through reliable data management practices.

Data Management Team

This department manages field operations, logistics, and contracts related to operational activities.

Insite Energy

Org chart

Teams

Client Relations

Customer Experience Team

Onboarding Services

Project Management

Data Management Team

Field Operations

Offices

Insite Energy

Org chart

Teams

Client Relations

Customer Experience Team

Onboarding Services

Project Management

Data Management Team

Field Operations

Offices

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