Insite Energy is a heat network metering, billing, and payment service. They are national metering and billing agent, working with energy suppliers and building owners who have heat networks established. They precisely assess how much heating and hot water customers use in their homes. They then provide a variety of payment options for theirheating and hot water usage. The building owner or heat provider is also their home's heat supplier.

Energy

Payments

Insite Energy

Insite Energy's headquarters in Peterborough, United Kingdom

Anthony Coates-Smith

Lois Campbell

Ellie Blacklock

Faizah Patel

Jarrad Bedford

Eelinn Vanquaethem

Ciara Rose

Declan Liddle

Mike Button

Mark Duggan

Louis Uys

The Customer Experience Team at Insite Energy is dedicated to enhancing the overall satisfaction of customers using heat network services. Comprising roles focused on onboarding, service delivery, and account management, the team ensures seamless transitions for new customers, addresses inquiries, and provides ongoing support. Their goal is to foster positive relationships with customers and building owners, ensuring transparency and efficiency in metering, billing, and payment processes.

Customer Experience Team

The Customer Support Team at Insite Energy is dedicated to ensuring a seamless experience for clients utilizing their metering and billing services. They manage the onboarding of new customers, address inquiries, resolve issues, and provide guidance on payment options. Additionally, the team analyzes billing data to ensure accuracy and compliance, while collaborating with sales and legal members to support clients’ needs effectively.

Customer Support Team

The Operations Team at Insite Energy focuses on streamlining the metering, billing, and payment processes for heat network customers. They oversee onboarding new clients, ensure efficient resource allocation, and enhance operational efficiency through strategic planning and maintenance support. Additionally, the team collaborates with energy suppliers and building owners to deliver exceptional service and optimize customer satisfaction in managing heating and hot water usage.

Operations Team

The Data Management Team at Insite Energy is responsible for ensuring the accuracy, integrity, and accessibility of metering and billing data. They analyze usage patterns, develop and maintain SQL databases, and coordinate data transitions to optimize payment systems for heating and hot water services. This team plays a crucial role in supporting operational efficiency and enhancing customer satisfaction through reliable data management practices.

Data Management Team

The Technical Support Team at Insite Energy is responsible for ensuring the seamless operation of metering and billing systems. This team provides expert IT support and troubleshooting for both internal stakeholders and clients, addressing technical issues that arise in the field. They work collaboratively to implement upgrades, optimize system performance, and ensure accurate data collection, ultimately enhancing the customer experience for users of heat networks.

Technical Support Team

The Finance and Legal Team at Insite Energy is responsible for ensuring the company's financial health and compliance with relevant laws. The team manages credit risk, oversees contract negotiations, and provides legal guidance to support business operations. They collaborate closely with other departments to facilitate efficient billing processes and protect the company’s interests in all financial dealings and legal matters.

Insite Energy

Org chart

Teams

Customer Experience Team

Customer Support Team

Operations Team

Data Management Team

Technical Support Team

Finance and Legal Team

Offices

Insite Energy

Org chart

Teams

Customer Experience Team

Customer Support Team

Operations Team

Data Management Team

Technical Support Team

Finance and Legal Team

Offices

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