Kenneth Cross

Kenneth Cross has extensive work experience in the customer service industry. Their most recent role was as the Head of Engagement Centers at Insite Managed Solutions, where they are currently employed. Prior to this, they served as the Relationship Principal at the same company.

Before joining Insite Managed Solutions, Kenneth worked at Inktel Contact Center Solutions as the VP of Operations. During their tenure, they significantly increased the company's annual revenue and gross margin.

Kenneth also held the position of EVP Operations Healthcare Provider, Pharmaceutical & Life Sciences at TMS Health, a Xerox Company. In this role, they were responsible for the execution of strategy, sales, and services across multiple locations and client engagements.

Earlier in their career, Kenneth worked at Office Depot as the SR Director Telephone Account Management, where they managed the inside sales channel and achieved significant sales goals. Kenneth also served as the Vice President of Operations at HKT Teleservices and Director at Inktel, where they managed call centers and implemented quality control programs.

Kenneth's experience also includes roles at Sitel, Bisk Education, Time Customer Service, and Sturner & Klein, where they gained valuable operational and managerial experience.

Kenneth Cross completed their Associate Degree in Financial Management from the Community College of the Air Force between 1985 and 1987. Later, they pursued their Bachelor of Science (BS) degree in Business Administration, Management, and Operations from PennWest California, which they are expected to complete in 2021.