Liam Testo

Liam Testo is an experienced IT Support Specialist currently employed at Insource Services, Inc. since August 2022, and previously served as the Office 365 Premier Team Lead at Zones, LLC from February 2018 to October 2022. At Zones, LLC, responsibilities included executing management decisions, coaching and mentoring team members, monitoring ticket distribution and team performance metrics, and collaborating with Microsoft Technical Account Managers to support Premier customers. Liam also held the position of Support Specialist, where focus was on providing exceptional customer service and fostering relationships with engineering teams. Education includes an Associate of Arts and Sciences in Business Administration from Hudson Valley Community College and further studies at St. John Fisher University.