Nilson Garcia

Nilson Garcia has a diverse work experience. Nilson began their career in 2014 as a Team Member at KFC, where they were responsible for complying with cooking methods, quality standards and kitchen rules, as well as providing outstanding customer service to 20+ customers weekly. In 2016, they moved to Ross Stores, Inc. as an Area Supervisor, where they were awarded Employee of the Month in recognition of high performance standards. Nilson also assisted the store manager to maintain positive payroll monthly and allocate payroll where needed, as well as managed and coached 15 associates. In 2019, they joined JPMorgan Chase & Co. as a CCB - Bilingual Senior Specialist I - Customer Service, where they facilitated Team Meetings when the manager was not present, managed 1500+ monthly of inbound calls in a professional timely manner, identified customers' needs, clarified information, researched every issue, and provided solutions and/or alternatives. Nilson also maintained a 100% Quality Evaluations rate for 17 consecutive months and provided clients with billing and outstanding payments information, as well as managed over 30 credit cards product. Nilson Garcia is currently employed at Inspectify as a Customer Success Associate.

Nilson Garcia received their Associate's degree in Business Administration and Management, General from Miami Dade College in 2015. Nilson then went on to pursue a Bachelor's degree in Marketing from the University of Central Florida, which they received in 2018.