Alan Harnett is an experienced Account Manager at Instacart, providing retail enablement solutions since April 2021. Concurrently, Alan is a member of Gain Grow Retain and Support Driven. Previous roles include Customer Success Manager at ServiceTitan and SMB Customer Success Manager at Garten, where responsibilities involved managing key accounts and improving performance levels. As Regional Key Account Manager at Peerless Coffee & Tea, Alan managed a $3M portfolio and developed strong relationships with clients, driving growth in the San Francisco Bay region. Alan’s career began at Starbucks Coffee Company, where responsibilities included overseeing high-performing store operations. Education includes an MBA in Global Marketing from City University of Seattle and a Bachelor’s degree in Management from The Culinary Institute of America.