Ciara H.

Ciara H. is a seasoned professional currently serving as a Senior Customer Success Manager at Instacart since March 2025, where responsibilities include collaborating with Business Development, Data Science, and Product teams to optimize retailer success and monitor KPIs. Previously, Ciara held the position of Director of Client Experience at Property Vista, leading Customer Success programs after being promoted from Head of Customer Success. Ciara's background includes serving as Chief Operating Officer at Hill Investment Partners, where strategic partnerships raised $2.5 million in capital, and a Customer Experience Consultant, enhancing customer experiences for various companies. Other roles include Senior Customer Relationship Consultant at The Raw Office, Senior Customer Experience Consultant at Canadian Tire Corporation, and significant contributions to marketing and operational improvements in multiple positions throughout a diverse career spanning over a decade. Ciara holds a Bachelor of Arts in Business and Marketing from Trent University and a degree in Communications from Landmark.