Abdullah Ashraf is a Quality Assurance Specialist at Instashop since November 2025, focusing on enhancing customer experience through the review of email and chat interactions for accuracy, tone, and service quality. Abdullah's key responsibilities include monitoring communications, identifying improvement opportunities, providing feedback to agents, ensuring compliance with service standards, and collaborating with CX and Ops teams to uphold workflow efficiency and customer satisfaction metrics. Previous roles include Customer Operations Specialist at Orange ADSL Account, where Abdullah provided technical support, and Customer Relationship Coordinator at Xceed (WE ADSL Account), resolving connectivity issues. Additionally, Abdullah served as Client Support Executive at Arab African International Bank, managing client profiles and financial transactions. Abdullah completed a degree at Minufiya University between 2018 and 2022.
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